Welcome to Merino Dot Baby Pre-Loved!
Here, we give gently worn merino garments a new lease on life. Whether you're considering purchasing preloved items or looking to return your child’s outgrown pieces, we’ve answered some common questions to help guide you through the process.
1. What is Merino Dot Baby Preloved?
Merino Dot Baby Preloved is our way of promoting sustainability and extending the life of our high-quality merino garments. You can purchase gently used merino clothing at a fraction of the original price or return your outgrown items for store credit or cash.
2. How do I return my child’s outgrown merino items?
Returning your child’s outgrown merino items is easy! Simply follow these steps:
- Ensure the items are clean and in good condition (no major stains, tears, or excessive wear).
- Package the items securely.
- Contact us through [link to contact form] to initiate the return process, and we’ll provide you with further instructions.
3. What do I get in return for sending in preloved items?
Once your preloved items sell, you can choose between:
- 125% of the sale price as store credit: Perfect for purchasing new items from our website.
- 75% of the sale price in cash: A great option if you prefer a direct payout.
Preloved items typically sell for around 40% of their original price, offering great value while giving your child’s clothing a second life.
4. What condition should preloved items be in for return?
We accept gently worn merino garments that are clean, free from major stains, tears, or damage. Items should still be in a condition that another family would happily purchase for their little one.
5. How are preloved items priced?
Preloved items are usually priced at around 40% of their original cost. The final price is determined based on the condition, age, and original retail price of the item.
6. How can I purchase preloved items?
Shopping for preloved items is simple! Visit my Pre-loved Collection on the website, browse the available items, and add your favourites to your cart. Each item is one-of-a-kind, so be sure to grab it before it’s gone!
7. Can I use credit earned from preloved sales on any item?
Yes, store credit earned from preloved sales can be used towards any purchase on our website, including both new and preloved items.
8. How do I know the preloved items are clean and safe?
I take quality seriously. Each preloved item is carefully inspected and cleaned before being listed for sale. I ensure that only items in good condition make it to our Pre-Loved section.
9. What if I have more questions?
We’re here to help! If you have any additional questions about our preloved program or need assistance, please don’t hesitate to contact me at emma@merinodotbaby.co.uk.
10. Why should I choose Pre-Loved?
Choosing Pre-Loved is a great way to save money, reduce waste, and support a sustainable approach to fashion. Plus, you’re helping to build a community where families can share the love of merino.
11. Are there any items you do not accept?
At this time, we only accept Merino Dot Baby branded items. This helps us maintain the quality and consistency our customers expect.
Thank you for being a part of the Merino Dot Baby community and helping us create a more sustainable future, one preloved item at a time.